Last Updated: [Date]
JMS Eco (“we,” “our,” or “us”) is committed to providing high-quality services. However, we understand that there may be times when you wish to raise a concern or make a complaint. This policy outlines how we handle complaints and how you can contact us.
1. How to Make a Complaint
If you have a complaint, please contact us at one of the following;
Address: JMS Eco, Unit 22 Woodside Business Park, CH41 1EL
Email: info@jmseco.co.uk
Telephone: 0151 332 9800
Please provide the following details in your complaint:
Your name and contact information
A clear description of the issue
Any supporting documents or relevant details
2. How We Handle Complaints
We will acknowledge receipt of your complaint within 7 working days.
Our team will investigate the matter thoroughly and aim to provide a resolution within 28 days.
If further information is required, we will contact you to discuss the matter in more detail.
Once an outcome is reached, we will inform you of our decision and any actions taken.
3. Escalation Process
If you are not satisfied with the outcome of your complaint, you may request a further review. Details on how to escalate your complaint will be provided in our response.
4. Confidentiality
All complaints will be handled with confidentiality and in accordance with applicable data protection laws.
5. Review of This Policy
We may update this Complaints Policy from time to time. Any changes will be posted on this page with an updated effective date.
By using our services, you agree to this Complaints Policy.
